FAQ-Frequently Asked Questions

How good is the laptop case?

We have Asia’s top design team, using high-end waterproof fabric production custom made.

Which laptop size information do I need to provide before purchasing?

The protective case is not a general product, it is customized according to the buyer’s computer model. You need to take a picture of the model on the back of the laptop and send it to the customer service to confirm whether it can be customized.

How to check the model of notebook?

1, look at the device itself: On the back of the laptop, there is usually a label that contains information such as the model number and serial number of the device.
2, Access system information: In the Windows operating system, you can use the “System Information” program to view the device model. You can press the Win+R key and enter “msinfo32” in the run box to open the system information screen, which includes the device model and other related information.
3, Find the packaging box label, invoice, or user manual: You can find the user manual on the laptop box or website, which usually lists the details of the device, including the model number.

How long does it take to customize after order and payment?

The customization time of the case is 2-3 working days. After your payment, the customer service will send pictures and confirm the style and size data by WhatsApp or email. We can arrange the order customization normally after confirming that it is correct.

Can you send me some more pictures of the model I want?

Of course, you can send the link or full name of the product to customer service for more pictures.

Will I receive the tracking number?

As soon as the customization completes the shipment, you will receive an email with a tracking number and a URL to track your package. We will use air express, EMS and other ways to timely delivery of goods, you can expect your goods in the shortest time to receive.

What was the packing of the goods I received?

The delivery package is made of a solid aircraft box, which can effectively avoid the pressure damage of the goods during the express delivery. Please check whether the appearance of the package is complete or damaged, and then sign for the product after confirming that there is no problem.

How fast is the delivery time?

Once the payment is confirmed, we will process your order within 1-2 business days, then after confirming the laptop related model and data, we will ship it via EMS/ air Courier company, which usually takes 10-15 days (USA) to reach your doorstep, other countries for delivery times you can ask customer service for help.

How much does a custom laptop case cost?

For example, 259,00 means $259.00.

Can I pay by VISA/ mastercard?

We encourage you to pay with Paypal. Paypal can also be paid with Visa/ mastercard. If you do not find an option available, please come back another time, or please contact the website page customer WhatsApp for consultation.

Do you deliver to my country?

Yes, we ship all over the world. Usually once the payment is confirmed, the processing time is 1-2 business days, the customization time is 2-3 business days, and shipping usually takes 10 to 15 business days, depending on your country.

Note: Sometimes the warehouse is overloaded and the processing time can take 4 to 10 days.

Are these custom laptop cases waterproof?

We use high-end waterproof fabric is waterproof, but it can not be soaked in water for a long time.

How do I track my order?

After the package has been sent, we will email you the tracking number, or you can contact our customer service for tracking number information.

Shipment tracking website: https://www.emai6.com/index.php/order-tracking/

What’s your after-sales policy?

After receiving the product, if you are not satisfied, you can contact customer service. The protective case is not a universal product, please provide your own laptop model accurately to the customer service before purchase, if the wrong model leads to the protective case is not suitable, do not enjoy the return and exchange service and after-sales service. If it is due to the production customization error, you can refund the return. (provided you’ve never used it). Refund process: Contact customer service for return address. After we receive the goods and inspect them, if the products are brand new and have never been used, we will arrange a refund immediately.

What are the eligibility criteria for custom laptop cases?

1, the laptop can be normally put into the protective case and take out, the computer protective case is closed, longer than the computer 3mm-10mm. In the event of an unqualified problem, we will serve you to your satisfaction.
2, the protective cover is only customized for the appearance of the size of the laptop, that is, the laptop cover is suitable for the size of the protective cover, the position of the computer at the bottom of the heat dissipation does not need to be customized, so the heat dissipation hole at the bottom of the protective cover is a fixed position, not customized, because the bottom of the laptop is MATS will not be fully in contact with the protective cover, and there is no difference between it and the table. After a large number of tests will not affect the heat dissipation, please rest assured to buy.

What is the initial password of the protective cover with password lock, and how to change it?

The initial password is 00, change the password: the middle of the raised point to push down to fix and then fluctuate the password turn to change the password and reset the modified successfully

If you don’t know when the password was accidentally changed, or forget it, you need to dial 0 to the other side 0-9 try, then 1 on one side, and 0-9 try on the other side, and loop up to 99 times.

How do I clean and care for my laptop case?

Notebook protective cover is made of waterproof and dirt-resistant fabric, general stains can be wiped with wet paper towels, stubborn stains can be cleaned with leather goods. Leather maintenance tips: When using leather products, do not bump against sharp hard objects and constantly rub the leather back and forth, bump against sharp hard objects or constantly rub the leather back and forth will shorten the service life of the product.

Is your website secure?

We will give you a tracking number after you place your order, and you can track the package all the way, so don’t worry. In addition, all personal information you use on our website is confidential.

Do you have a coupon?

We have coupons for new customers, and if the purchase reaches the amount, we will offer the best price. You can contact our customer service for details.

What if I do not receive my purchased product?

If the package does not arrive (is impounded by customs or lost), you can contact our customer service for a refund or resend.